Payment
WeChat Pay or Alipay.
We do not take card payments on this website, and we do not route money through an escrow platform. Payment is arranged directly with us once your scope is confirmed in writing.
The sequence
- 01 Add us on WeChat, or send your WeChat ID to our email.
- 02 Tell us the supplier, the address and what you are deciding.
- 03 We confirm scope, date and fee in writing — then you pay by WeChat Pay or Alipay.
- 04 A local verifier goes to the address; you watch live from the gate.
- 05 Evidence and report delivered within 72 hours of the visit.
How it is split. Half on booking, half before we release the report. The total is the fee on the pricing page — splitting it does not change it.
We never ask you to pay the supplier through us. We do not hold your funds and we do not pass money to factories. The fee you pay us is for our work only, and it is separate from anything you pay your supplier.
Step 01 · start here
WeChat.
That is the whole contact page. Send the supplier’s name and the address, and we will tell you whether we can reach it, what it costs and when we can go.
WeChat ID oceanplans
Why only WeChat. It is what everyone in China actually uses, including the factories we visit. Text, voice notes, video and live video calls all happen in one app — so the call from the factory floor arrives on the same thread we have been talking on.
The two methods
Scan, or transfer.
WeChat Pay
PreferredOur WeChat ID is oceanplans — the same one used for the visit. Send the payment, then send us the receipt screenshot on that thread.
QR not set yet — add us by ID: oceanplans
Alipay
Scan the Alipay QR we send you, or transfer to the account we confirm in writing. Always confirm the account name with us before sending.
QR not set yet — ask us for the account
Paying from outside China? WeChat Pay and Alipay handle international cards inconsistently depending on your bank and country. If your app will not let the payment go through, message us before the visit is scheduled and we will confirm an arrangement with you. Do not send money to any account you have not confirmed with us directly.
Protecting you from the obvious
Three rules about money.
- We will never change our payment details by email mid-job. If you receive a message claiming our account has changed, it is not us. Call or WeChat us to confirm.
- The name on the account will match the name we give you in writing. If it does not, stop and ask.
- We will never ask you to pay a factory, a “shipping agent” or a “customs contact” through us. That is the shape of the most common China payment fraud, and we are not part of it.
Refunds and cancellation
Written before you pay.
If we cannot locate the address or the visit does not happen, you are refunded in full. If the supplier refuses us entry, that is a result — we still deliver the footage, the sign, and their response, and there is no refund for that outcome.
Cancellation
More than 48 hours before the scheduled visit: full refund. Inside 48 hours: half refund, because a local person has already blocked the day and usually travelled.
Invoices
We issue a simple receipt for every payment. If you need a formal invoice for company accounting, tell us before paying and we will confirm what we can provide.